사업단 성과관리

  • 사업단 성과관리
  • 연구논문 실적

Predicting hospitality employees' safety performance behaviors in the COVID-19 pandemic

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작성자 BK21Four 댓글 0건 조회 53회 작성일 -0001-11-30 00:00
  • 저자 Seontaik Kim, Peter Beomcheol Kim, Gyumin Lee
  • 저널명 International Journal of Hospitality Management
  • DOI 10.1016/j.ijhm.2020.102797
  • 본문

    This study develops and tests a research model to explain and predict how and when organizational safety climate influences hospitality employees’ safety performance behaviors by proposing two boundary conditions: communication transparency and safety-related stigma based on expectancy-valence theory. Specifically, we examined if communication transparency intensifies the impact of perceived safety climate on employees’ safety motivation that drives safety performance behaviors through prevention work focus and if safety-related stigma attenuates the links between safety motivation and safety performance behaviors. Based on two national samples of 214 South Korean and 240 U.S. foodservice employees, this research found that safety climate was positively associated with safety motivation, prompting safety behaviors with the key mediating mechanism of prevention focus work. However, there were different patterns observed for the moderating roles of communication transparency and stigma for the foodservice employees between South Korea and the United States. Implications of the findings are discussed for hospitality researchers and practitioners. 

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